Alta Consulting Services,LLC
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Technical Solutions
Application Development
Business Development
Tel:801.702.2578
Copyright © 2009 Alta Consulting Services,LLC
Field Operations Network/Communications Engineer-
Description
This position will be part of a team of operations engineers providing data network and voice communications operational support for the
client. This includes the possibility of working evening and nighttime shifts and on weekends.
The operations engineer will participate in operational duties according to ITIL standards and methodologies.
Job Functions:
• Incident and service request resolution.
• System recovery and root cause analysis.
• System monitoring and preventative maintenance, with a focus on 24x7 uptime.
• Documentation of systems and services, including configuration, inventory and system recovery processes.
• Continual service improvement.
The operations engineer will assist in service recovery efforts during system-wide or high visibility outages that impact the Client. This will
require promptly and regularly communicating needs and system status to the team manager.
The operations engineer must possess organizational, communication, prioritization, and problem-solving skills. Must be able to automate,
standardize and streamline operational efforts to improve efficiencies. Should have a strong focus on outage prevention and service delivery
within established timelines. Must be a highly-focused, execution-oriented self-starter who seeks direction and input when needed. Must
follow and support operational best practices, policies and standards.
The operations Engineer works closely with team members, a team manager, and the engineering and support organizations to ensure we
meet customer expectations for systems availability, capacity and performance. Should have a customer service focus and work to establish a
trusted-partner relationship with our many remote offices around the world.
Network-Communications Responsibilities:
• Manage all networking edge devices at remote client offices, including routers, firewalls, caching/acceleration appliances, switches and
wireless networks.
• Maintain security of PCI networks.
Description
This position will be part of a team of operations engineers providing data network and voice communications operational support for the
client. This includes the possibility of working evening and nighttime shifts and on weekends.
The operations engineer will participate in operational duties according to ITIL standards and methodologies.
Job Functions:
• Incident and service request resolution.
• System recovery and root cause analysis.
• System monitoring and preventative maintenance, with a focus on 24x7 uptime.
• Documentation of systems and services, including configuration, inventory and system recovery processes.
• Continual service improvement.
The operations engineer will assist in service recovery efforts during system-wide or high visibility outages that impact the Client. This will
require promptly and regularly communicating needs and system status to the team manager.
The operations engineer must possess organizational, communication, prioritization, and problem-solving skills. Must be able to automate,
standardize and streamline operational efforts to improve efficiencies. Should have a strong focus on outage prevention and service delivery
within established timelines. Must be a highly-focused, execution-oriented self-starter who seeks direction and input when needed. Must
follow and support operational best practices, policies and standards.
The operations Engineer works closely with team members, a team manager, and the engineering and support organizations to ensure we
meet customer expectations for systems availability, capacity and performance. Should have a customer service focus and work to establish a
trusted-partner relationship with our many remote offices around the world.
Network-Communications Responsibilities:
• Manage all networking edge devices at remote client offices, including routers, firewalls, caching/acceleration appliances, switches and
wireless networks.
• Maintain security of PCI networks.
